Safeguarding safety through details, creating value through communication.
As a tape salesperson deeply involved in the lithium battery industry, my job is far more than simply “selling tape.” I sell key materials that ensure battery safety, stability, and high performance.
- Morning Charging and Planning:
- Stay informed about the latest industry news (such as new energy policies and battery technology breakthroughs) and maintain market awareness.
- Reviewing yesterday’s customer follow-up, and planning today’s priorities: Should we visit new customers or push forward sample testing with existing customers?
- Handle urgent emails and inquiries to ensure timely responses.
- Morning: Technology and Internal Collaboration
- Communication with the technical department: Discuss the most suitable tape solution with technical colleagues based on the specific application requirements raised by customers (such as high temperature resistance, insulation, adhesive materials, etc.).
- Communication with the technical department: Discuss the most suitable tape solution with technical colleagues based on the specific application requirements raised by customers (such as high temperature resistance, insulation, adhesive materials, etc.).
- Sample Management: Coordinate with the warehouse to prepare the samples required by the client, along with a detailed Technical Data Sheet (TDS) and Certificate of Assessment (COA). Each sample represents the client’s trust in us.
- Afternoon: Customer Communication and Problem Solving
- Customer Visits/Online Meetings: This is the highlight of the day. We introduce the advantages of our products to engineers and purchasing managers at battery manufacturers or PACK plants. I need to explain, in language they can understand, how the tape’s substrate, adhesive, and thickness affect battery safety and production efficiency.
- Resolving Customer Complaints: If customers report problems with the tape during application (such as residual adhesive or curling edges), I need to coordinate internal resources immediately, analyze the root cause, and provide a responsible solution. This is a process that involves both pressure and growth.
- Evening: Review and Follow-up
- Record the day’s customer communication minutes and update the CRM system.
- Follow up on sample delivery status and proactively inquire about customer testing progress.
- Compile the daily report, summarize successes and failures, and prepare for tomorrow’s work.
